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FAQ’s

Who is one of the most trusted Honda car sales specialist in Louisville?

Excellence

Matt DiCapua was honored in 2010 by the American Honda Motor Company as one of only 1,049 in the United States to achieve Gold Level status in exceeding expectations in customer satisfaction, sales volume, and professional knowledge of the entire Honda car line.

Walks The Walk

Matt doesn’t just sell Honda products, he is also a proud owner. Matt and his family currently drive a 2005 Honda Accord and a 2011 Honda Odyssey.

Down To Earth

Matt and his beautiful wife Rochelle have been married for 5 years. Together, they enjoy spending time with their children Josiah (3yrs) and Jirah (2yrs).

When he isn’t spending time with family and friends, Matt enjoys playing golf, learning how to use Macintosh products, reading, watching college and professional football, trying new restaurants and different foods, and maintaining his lawn.

Commitment

“It is my personal mission to provide you with exceptional customer service both during and after each sale. I am committed to preserving the highest level of integrity in the car buying experience.”
~Matt DiCapua

What is that orange light on my dash board?

The orange “horse-shoe” shaped light you see illuminated on your dashboard is the tire pressure monitoring system letting you know that you need air in one or more of your tires.

What does it mean when the BATTERY CHARGE LOW or BATT LOW warning message on my dash is on?

For vehicles equipped with the Battery Management System, this message occurs when the battery’s State of Charge has dropped below a predetermined level. The message is intended to inform you that the battery requires charging to guarantee proper performance under all conditions (extremely cold conditions, high electrical system demands, etc).

Conditions that may cause the battery charge to drop enough to prompt the BATTERY CHARGE LOW or BATT LOW message are:

  • Extended time spent with the ignition on, but the engine not running. The affect on the battery is made worse if the radio, lights, heater fan or other accessories are on at the same time.
  • Driving short trips repeatedly without a longer trip between them. The starter uses a lot of energy when starting the engine. If the engine is not run long enough, the charging system cannot recharge the battery to the level it was at before the engine was started. Running high-demand electrical accessories, such as seat heaters, can make this situation even worse.
  • Extremely cold weather is also hard on the battery. Not only does it require more energy to start the vehicle in the cold, but the battery just doesn’t work as well.

If any of these conditions occur, and the battery charge drops below a certain level, the battery management system informs the driver that the battery may not be able to start the vehicle in extreme cases by illuminating the BATTERY CHARGE LOW or BATT LOW warning message. While this message does mean the battery charge is low, it usually does not mean that the battery won’t start the engine.

If you see the BATTERY CHARGE LOW or BATT LOW message, don’t panic. It simply means the battery charge is lower than it should be. This can be fixed by taking longer trips between shorter trips, minimizing unnecessary electrical accessory usage during short trips, and spending less time using electrical accessories while the engine is not running.

The battery management system is intended to protect the driver from allowing the battery charge to drop to a point where it cannot start the vehicle. By using it as a guide, not only will the life of the battery be extended, but the chances of the vehicle not starting due to a discharged battery will be greatly reduced.

Where can I find out more about Bluetooth Hands Free Link?

For information about Bluetooth HandsFreeLink (HFL), such as checking phone compatibility, how to pair a phone, or importing an address book, please visit http://automobiles.honda.com/handsfreelink/ or call (888) 528-7876.

My USB Audio Why won’t the interface play music after upgrading to OS 4.0 on my iPhone/iPod touch?

A hard reset (complete power off) to the device should resolve this problem. To perform a hard reset, hold the home button (below the screen) and the stand-by button (on the top) until the device reboots (ignore the “slide to power off” and wait until the Apple logo appears).

Note: if a non-reset OS 4.0 iPhone/iPod touch is connected to the vehicle and disconnected, other OS 3.x iPods/iPhones may not work until the vehicle has been restarted.

What is a Tire Pressure Monitoring System (TPMS)?

The TPMS is an electronic system designed to monitor the air pressure inside the pneumatic tires on various types of vehicles, such as Honda. Currently there are 2 different indicator lights associated with the TPMS system:

Low Tire Pressure – This light looks like a tire with a ‘!’ over it but can sometimes be mistaken for a horseshoe.
This indicator means one of your tires (or all) are below the allowable threshold. This light can be a faulty
sensor, but is most likely a low tire, be it from a slow leak, time, or temperature change. Fill your tires up to
the recommended 32psi (or more), and drive for 5 minutes, the light should shut itself off. If it does not,
take car to dealer, it’s a faulty sensor.

Tire Pressure Monitoring System – This indicator is typically the yellow letters TPMS located in the upper-right
portion of your dash. This indicator means there is a fault in the system itself, be it a faulty sensor, a dead
module, sensors cannot be found or what have you. Take it to the dealer, they will pull an error code and replace the affected item.

Does temperature affect the TPMS?

At times of extreme heat or cold, you may notice your TPMS indicator lights “playing up” on you. Many Honda owners in Louisville choose to inflate their tires with a mixture of air and nitrogen, which reduces the fluctuation of tire pressure due to temperature.

My Low Tire Pressure light came on but all of my tires look and feel fine. What is wrong?

Don’t be fooled by what you can ‘see’ and ‘feel’ by looking at your tires. Each tire is difference, but stock tires are typically inflated to 32-33psi. The threshold for setting off the Low Tire Pressure light begins at 27-28psi.

The different in look/feel between 33 and 27psi is hardly noticeable to the human eye. Before you assume everything is fine, buy yourself a tire pressure gauge at your local auto parts store. They are inexpensive and prove quite handy.

What end-of-term charges am I responsible for if I lease or purchase a new Honda and trade in my current vehicle?

If the dealer purchases your leased Honda vehicle as a trade-in and makes a full payoff, your obligation for excess wear and use, excess mileage and the disposition fee (if applicable) is usually waived.

However, you will still be responsible for outstanding items such as lease payments owed, personal property taxes, late charges, fines, etc.

What 2012 Honda SUV was rated #1 by Cars.com reviewers?

Reviewers and their families chose the 2012 Honda Pilot EX-L as their #1 pick in the $37,000 SUV Shoot-Out competition. Read what the reviewers had to say about the 2012 Honda Pilot EX-L HERE.

Why am I getting another tax bill from the State?

If you are in the state of Kentucky, you are most likely you are receiving a bill from the Transportation Cabinet under their U-Drive-It program.

According to the Kentucky Transportation Cabinet, U-Drive-It (UDI) is an alternative method for the payment of Usage Tax as prescribed by KRS 138.460.   UDI allows for deferment of this tax at the time of registration.  Payment will be made based on rental and lease receipts generated by use of the vehicle.  The laws governing the UDI program are found in KRS 138.463 and are supplemented by the following four administrative regulations:
Other regulations concerning U-Drive-It:
Proper accounting systems to record all usage of the vehicles licensed under UDI are a must.  The taxpayer should be able to account for all use of the vehicle and revenue generated from its operation on Kentucky highways.
Items to Note:
  • Tax payments to the Transportation Cabinet for vehicles rented or leased under this program are the DIRECT obligation of the taxpayer who registers the vehicle.   The tax due may be passed on to the user of the vehicle.  Any tax exempt status of the renter or lessee is not applied to the permit holder.
  • All transactions will be taxed at the Fair Market Value (FMV) of the vehicle being rented or leased.
  • Taxpayers should retain every void or damaged rental agreement.
  • Loaner vehicles are NOT under the U-Drive-It program. Please contact the Department of Revenue at 502-564-2935.